AI Operating System for UK Public Services
The secure workflow automation platform UK councils and government departments use to manage casework, automate operational processes, and deploy explainable AI with human oversight across statutory services.
- Deployment
- UK-only
- Governance
- Audit-ready
- Architecture
- Multi-tenant
One operational platform for public service delivery
Four integrated modules built for the realities of council operations — deployable as a suite or independently.
Case Management
Unified case lifecycle across departments with SLA tracking, ownership, and full history.
- Multi-department routing
- SLA & priority rules
- Citizen communications
Workflow Automation
Configurable workflows with AI decision steps and mandatory human approval gates.
- No-code workflow builder
- Approval gates
- Policy-bound actions
Document Intelligence
Extract structured data from forms, letters, and evidence with field-level confidence.
- OCR + classification
- Field validation
- Source-linked extraction
Operational Analytics
Real-time visibility into backlog, performance, and AI assistance across services.
- Live operational KPIs
- Service-level reporting
- Exportable audit data
From request to resolution — with humans in control
A continuous, auditable pipeline. Every step is observable, configurable, and reversible.
Citizen Request
Submitted via any channel — web, email, phone, or in-person.
AI Intake
Triaged, classified, and enriched with relevant policy context.
Workflow Routing
Routed to the correct service, queue, and SLA automatically.
Human Review
Authorised staff approve, edit, or escalate every material decision.
Resolution & Audit
Outcome delivered with a full, immutable audit trail.
Citizen Request
Submitted via any channel — web, email, phone, or in-person.
AI Intake
Triaged, classified, and enriched with relevant policy context.
Workflow Routing
Routed to the correct service, queue, and SLA automatically.
Human Review
Authorised staff approve, edit, or escalate every material decision.
Resolution & Audit
Outcome delivered with a full, immutable audit trail.
Deployed across statutory services
LilyXAI configures to the operational realities of each service line — without rebuilding the platform.
Housing
Repairs, allocations, anti-social behaviour, and tenancy management casework.
Benefits
Claim intake, evidence handling, appeals, and decision-support workflows.
Complaints
Triage, ownership, statutory deadlines, and Ombudsman-ready audit trails.
Environmental Services
Reports, inspections, enforcement actions, and field-team coordination.
Bring AI into operations — safely, accountably, and at scale.
Talk to our team about deploying LilyXAI inside your council or central government department.